Legal

Refunds

This page applies once we have invoiced you and you have paid. The website itself does not take payment, so a form submission is not a purchase. Consumer rights under UK law are not replaced by this text; they sit beside it.

Eligibility

Night class seats may be cancelled for a full refund if you write at least fourteen clear days before the first live evening. After that, we may offer a transfer to a later table rather than cash, because the chair is already held. Workbench and Loose leaf are digital deliveries: once download links or library access have been sent, they are not refundable except where UK law requires it (for example if we failed to supply what the invoice described).

Timeframe

Ask within thirty days of payment if you believe the materials were not supplied. Side-by-side retainers: if we have not started the reading, a full refund of the prepayment is available within seven days of the invoice date. After work has started, we refund the unused portion of the quoted days, minus any day already delivered.

Full or partial

Full refunds apply to unused Night class seats inside the fourteen-day window, and to Side-by-side work not yet begun. Partial refunds apply when a live table is cancelled by us (we refund the unused evenings) or when Side-by-side is stopped mid-scope. We do not prorate Night class because you disliked a single guest hour.

Non-refundable items

Bank transfer fees you incurred, travel, printed extras you asked us to post, and third-party tool licences you bought after a lesson. Gift seats that have already been claimed by the recipient.

Process

Email hello@webmatrixpoint.digital with the invoice number, the programme name, and whether you want a transfer or money returned. We confirm in writing. Do not open a chargeback before we have had five working days to reply unless your bank requires it.

Processing time and method

Approved refunds leave our account within ten working days. We repay using the original method where we can (the same bank account that paid the invoice). We do not send cash in the post and we do not refund onto a card we never charged, because this site never charged a card.

Cancellation by us

If an intake cannot run (illness, too few seats to make a room), we refund in full or move you forward, at your choice. That is an exception to the fourteen-day learner rule.

Contact for refund requests

hello@webmatrixpoint.digital · 070 3897 6822 · 27 North Road; City: Nettlestead Green; Zip code: ME18 9ZZ; Country calling code: +44; Country: United Kingdom.